I'm an accomplished sales leader with 8+ years of experience in sales, management, and training positions. I'm proud of my record of success in developing campaigns, strategies, and solutions that have generated consistent revenue growth.
As a part of my responsibilities I lead the development of the sales training and quality program for one of Chicago's most successful technology companies. I was responsible for the development and growth of GrubHub's industry leading sales team. Our sales team consistently outperformed major competitors pre to post-IPO. I now oversee the sales training program while managing a team of 12-14 Online Restaurant Sales Executives. They're all working to exceed a monthly quota and the team is current averaging 140% to quota MoM. Since joining GrubHub's sales leadership team, we sold our products and services to over 25,000 restaurants and YoY volume increased over 40% from 2014 - 2017.
Specific skill sets include:
High-Impact Presentations / Brand Strategy Implementation
Sales Floor Management / Coaching
Efficiency Development / Team Building
Public Speaking / Training
HTML5 /CSS3/ Front-End Design
Manager, Online Restaurant Sales
Oct 2015 - Present
As a part of my role I'm responsible for the performance of my team towards their monthly sales quota while continuing to lead the sales training and quality program which still reports through me.
Head of Sales Training & Quality
Mar 2013 - Oct 2015
In my training roles I was also responsible for creating and evolving the Restaurant Network sales training program from the ground up in addition to creating a quality assurance program for the department. The program is used to monitor calls and process adherence for the restaurant facing operations teams.
My additional responsibilities include:
Professional Speaker / Instructor
Mar 2016 - Present
Leading discussions on sales techniques with students and professionals. High impact sales training and development.
Strategic Advisor - Sales
May 2014 - Present
As a consultant and strategic sales advisor I:
Also Responsible for:
Kool Nerd Clothing [KNC] is an apparel company based in New York City. The brand is rooted in the belief that Nerds are people who symbolize Hard Work, Intelligence, Individuality, and Passion. We are the brand for this sophisticated demographic of consumers.
KNC is more than just a fashion brand; it’s a brand with a purpose and a movement. We partner with programs steering disadvantaged children towards careers in Science, Technology, Engineering, Arts and Math [S.T.E.A.M].
Senior Advisor - Engineering Specialist
Jul 2011 - Feb 2013
Supported admissions team with documents and continuing training. Help conduct region training for 50+ colleagues regularly on product offerings and best practices to increase student engagement.
Supported students throughout the enrollment process for school in the College of Engineering and Information Science. Advise students on credits, tuition, finance, scholarships and administer entrance assessments.
Dec 2009 - Jul 2011
As a Team Lead, it was my job to help motivate and assist other admissions advisors towards achieving their personal production goals. I conducted sales trainings and developed materials such as power point presentations, spreadsheets, webinars, and online platforms to help support the training methods instilled every day.
As a Team Lead, I reported directly to the Associate Director of Admissions with production reports, training agenda’s, and daily projections for my team of roughly 10-13 admissions advisors.
Small Business Development/ Start Ups
Salesforce CRM, Buffer, Google Analytics
HTML 5 / CSS3
Photoshop, Adobe Suite
Penn State University
Bachelors of Science
Organizational Leadership, Minor Labor Studies & Employment Relations
Phi Kappa Phi Honor Society
Blue and White Society
University of Central Florida
General Studies Business Administration and Management, General
Joel Birch © 2017